Privacy policy

Last updated: May 31, 2026

 

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with our business. It should be read alongside our Terms and Conditions, Shipping, Returns & Cancellations, and Refund Policy pages.

 

We respect your privacy and believe that personal information should be handled responsibly, securely, and only when necessary. We collect only the information required to operate our business, fulfil orders, provide customer support, and comply with applicable legal obligations.

 

Information We Collect

Depending on how you interact with our website, we may collect information including:

Name
Billing and shipping addresses
Email address
Telephone number
Payment-related information
Order history
Communications and correspondence
Website usage information collected through cookies and analytics tools

This information is generally provided directly by you when placing an order, creating an account, subscribing to communications, or contacting us.

 

How We Use Your Information

We use personal information only for legitimate business purposes, including:

Processing and fulfilling orders
Providing customer support
Communicating about purchases and deliveries
Responding to enquiries
Improving our website and services
Complying with legal and tax obligations
Preventing fraud and maintaining security

We do not sell your personal information to third parties.

 

Payment Information

Payments are processed through trusted third-party payment providers. We do not store complete payment card details on our systems.

Payment providers may collect and process information according to their own privacy policies and security procedures.

 

Shipping and Fulfilment

In order to deliver your purchases, certain information may be shared with shipping providers, postal services, customs authorities, and related service providers. This information is limited to what is necessary to complete delivery and comply with legal requirements.

 

Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyse website performance, and help us understand how visitors use the site.

Most web browsers allow you to manage or disable cookies through your browser settings, though doing so may affect certain website functions.

 

Relationship with Shopify

OuterSpacer Meteorites uses Shopify to power and operate this website. As part of providing our online store, certain personal information is collected, processed, and stored by Shopify and its service providers.

Shopify may process information relating to your use of our website, purchases, account activity, payment processing, device information, and interactions with our store. Shopify may also use certain information to improve its services, provide security features, process payments, comply with legal obligations, and support features such as analytics and personalised advertising.

For more information regarding how Shopify collects, uses, and processes personal information, please refer to Shopify's Privacy Policy:

https://privacy.shopify.com

This section supplements, and does not replace, the information provided elsewhere in this Privacy Policy.

 

Third-Party Services

Our website may contain links to third-party websites or make use of third-party services such as payment processors, shipping providers, analytics tools, social media platforms, and other business service providers.

These services operate under their own privacy policies and practices, which are outside our control. We encourage users to review the privacy policies of any third-party services they choose to use.

 

Data Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, or disclosure. While no system can guarantee absolute security, we work with reputable service providers and follow industry-standard practices to help safeguard customer information.

Please be aware that information transmitted over the internet can never be guaranteed to be completely secure. While we take appropriate precautions, no security system is entirely immune from risk.

 

International Data Transfers

Because we serve customers internationally and use service providers located in different countries, personal information may be transferred, processed, or stored outside your country of residence.

Where required by applicable law, appropriate safeguards are used to help protect personal information during such transfers.

 

Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including:

Access to personal information we hold about you
Correction of inaccurate information
Requesting deletion of personal information where appropriate
Restricting or objecting to certain forms of processing
Withdrawal of consent where consent is the legal basis for processing
Data portability in certain circumstances
Opting out of certain marketing communications

These rights may be subject to legal limitations, exceptions, and verification requirements.

Requests relating to personal information can be made by contacting us using the details provided below.

 

Children's Privacy

Our website and services are not intended for use by children without appropriate parental supervision. We do not knowingly collect personal information from children where doing so would violate applicable laws.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can investigate and, where necessary, remove the information.

 

Marketing Communications

From time to time, we may send information regarding products, services, updates, or other matters that may be of interest to you.

You may opt out of marketing communications at any time by using the unsubscribe link provided in our emails or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still contact you regarding orders, account matters, or other essential service-related communications.

 

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our business practices, technology, legal requirements, or service providers.

Any updates will be published on this page and the revision date will be updated accordingly.

 

Contact

If you have any questions regarding this Privacy Policy, the information we collect, or how your information is used, please contact us and we will do our best to assist.

OuterSpacer Meteorites
Email: meteorites@outerspacer.com



We believe that privacy, like authenticity and provenance, is built on transparency, trust, and responsible stewardship. We are committed to handling your information with the same care and integrity that we apply to every specimen we sell.